Good communication can lead to a better understanding of people and perhaps more importantly, allowing others to fully understand us. Communication means have changed dramatically over the years, with the introduction of modern telecommunications such as faxes and email, but still the most widely used communication tool is the telephone. The telephone is a very powerful tool, especially when used within a business environment and many people underestimate its importance and more importantly, the importance of the person using it.
When a potential client phones a company, their first impression of that company is created by the person who answers the phone. In order to ensure that the caller develops a positive image within their mind, the person answering the call must be efficient, confident and capable of inspiring confidence in the caller. It is a very big responsibility but by examining existing skills and practising new ones this challenge can be met, and the standards maintained.
Professional Telephone Techniques
When answering the telephone always remember:
You are aiming to make the caller pleased that they chose to call your company
You are aiming to impress the caller with your courtesy and helpfulness
Answer the telephone with identification
While on the call:
Remember to ensure your opening greeting identity’s you and your organisation clearly, by speaking into the mouthpiece. Always ask for the caller’s name and use it, it gives the impression of friendly familiarity. Speaking in a warm, interested tone will add to this.
If you have to ask the caller to wait - explain why. In this situation, service your call on hold every 30 seconds and thank the caller for waiting. Make the caller feel that you are anxious and willing to help; if you agree to call back at a specific time, call - even if you have been as yet unable to attend to the query or request.
Attend to a query immediately or you may forget. If there are other priorities, write down the query. Comparing the use of the telephone to such methods as letter writing or face to face meetings, it is easy to see that the telephone has a lot of limitations. There is no body language, just your voice to make that important impression. Using the voice correctly involves paying special attention to three areas. These are.
A - Speed
Speaking too fast automatically creates barriers, and confusion. The caller will find it difficult to grasp what you are trying to say. When making outgoing calls you are prepared and [hopefully] know what the call is about.
When answering calls, slow down, think before you answer any queries or questions.
B - Clarity
Avoid mumbling. Speak clearly and distinctly but avoid compensating for this by shouting.
C - Tone
Speed and Clarity may be fine but this means nothing without a positive tone. No matter how bad your mood is, don't let it show in your voice. Sound friendly and cheerful, even if it is killing you.
Listen!
Another important communication skill essential while on the telephone is listening. Listening to customers is perhaps one of the most important things that anybody can do. Ask questions and then step back.
Good, professional telephone skills are paramount for a company’s reputation. It is the first impression a potential customer has of the company and sets the standard for future business.
Jumat, Oktober 02, 2009
Kamis, Oktober 01, 2009
Man Crocs Shoes
You think Crocs Shoes are just for women? Don't let the bright colors fool you.
I buy my man Crocs shoes every spring. Why? Because I was tired of his stinky smelly feet after spending his days at work. Crocs has men’s flip flops and clogs that will keep his feet cool and help prevent that horrible odor that comes with the heat of spring and summer.
My man works hard as a medical technician at the local hospital. He is on his feet all day and most men’s shoes just do not offer him enough support and comfort to make it home without being in pain at the end of every day. But I am tired of smelling that horrible stench every time he takes his shoes off.
I started looking for shoes that would be comfortable for him and still keep his feet cool and ventilated. Not long after starting my search for men’s shoes I found the Crocs brand. Crocs look so cute that I thought there was no possible way a clog like that could actually be comfortable. So I bought myself a pair to test before buying my man his.
My feet felt like they were on little cushions. I could not believe that a shoe this light and stylish could actually be functional as well. The foot bed actually formed to fit my foot. The more I walked in the shoes the more comfortable they became. I saw that Crocs had a sandal and flip-flops available so I bought them for myself right away.
Before actually buying a pair of clogs for my man, I wanted to have some
specific information on the shoe and what it was made out of.. Crocs makes them from a closed-cell resin, which will not get hot or uncomfortable in the heat. Some models of Crocs have ventilation holes to keep the air circulating around the foot. The circulating air is what will keep his feet from smelling. So I went online and purchased a pair of Crocs Cayman shoes for my man.
Crocs has incorporated their relaxed design into a sandal that is unbelievably comfortable. Men’s shoes are no longer boring and stinky. Now men can wear stylish sandals to relax or comfortable clogs at work and their feet will never stink again!
I buy my man Crocs shoes every spring. Why? Because I was tired of his stinky smelly feet after spending his days at work. Crocs has men’s flip flops and clogs that will keep his feet cool and help prevent that horrible odor that comes with the heat of spring and summer.
My man works hard as a medical technician at the local hospital. He is on his feet all day and most men’s shoes just do not offer him enough support and comfort to make it home without being in pain at the end of every day. But I am tired of smelling that horrible stench every time he takes his shoes off.
I started looking for shoes that would be comfortable for him and still keep his feet cool and ventilated. Not long after starting my search for men’s shoes I found the Crocs brand. Crocs look so cute that I thought there was no possible way a clog like that could actually be comfortable. So I bought myself a pair to test before buying my man his.
My feet felt like they were on little cushions. I could not believe that a shoe this light and stylish could actually be functional as well. The foot bed actually formed to fit my foot. The more I walked in the shoes the more comfortable they became. I saw that Crocs had a sandal and flip-flops available so I bought them for myself right away.
Before actually buying a pair of clogs for my man, I wanted to have some
specific information on the shoe and what it was made out of.. Crocs makes them from a closed-cell resin, which will not get hot or uncomfortable in the heat. Some models of Crocs have ventilation holes to keep the air circulating around the foot. The circulating air is what will keep his feet from smelling. So I went online and purchased a pair of Crocs Cayman shoes for my man.
Crocs has incorporated their relaxed design into a sandal that is unbelievably comfortable. Men’s shoes are no longer boring and stinky. Now men can wear stylish sandals to relax or comfortable clogs at work and their feet will never stink again!
Selasa, September 29, 2009
You Need Supplement Extra With Vitamin A
Did you know that vitamin A has incredible anti-infective powers, as well as immune-boosting benefits? And if that is not enough to get you up and eating my foods rich in vitamin A, here is more good news:
1. Studies have shown that children who ingest extra vitamin A can get over the measles by as much as 50% faster.. Vitamin A supplements can also help babies heal faster that are suffering from respiratory infections.
2. Vitamin A can aid in preventing complications that result from certain cancer treatments. When you have cancer and are going through chemotherapy or other radiation treatment, it can dramatically lower your immune system. When this happens, your body is prone to pick up infections and other viruses that are floating around.
When cancer patient treatments are given large doses of vitamin A, their immune system has been reported to raise back to incredibly higher levels. So while these studies are showing very promising results, researchers are still working to find a way to reduce toxic levels of vitamin A while increasing the immune system at the same time with this vitamin.
3. Vitamin A can also be used to treat viral infections. When the body does not have a sufficient amount of vitamin A, it becomes susceptible to different illnesses, especially that of viral infections. If you are suffering from a virus then your best defense is to supplement with extra vitamin A. Be sure that it is in the form of beta-carotene which help reduces possible vitamin A toxic levels.
4. Vitamin A boosts immune cells. Vitamin A taken in large doses of beta-carotene can help increase the amount of infection fighting cells within your immune system. These results are especially beneficial to people that are suffering from dramatically reduced immune system levels, such as AIDS patients and cancer patients.
5. Vitamin A can be found in a variety of healthy foods. While it is acceptable to supplement your diet with vitamin A., your goal should be to try to eat as many foods that are rich in beta-carotene is possible.. Vegetables that are rich in beta-carotene include tomatoes, carrots, and cantaloupe. And do not forget your dark green leafy vegetables.
1. Studies have shown that children who ingest extra vitamin A can get over the measles by as much as 50% faster.. Vitamin A supplements can also help babies heal faster that are suffering from respiratory infections.
2. Vitamin A can aid in preventing complications that result from certain cancer treatments. When you have cancer and are going through chemotherapy or other radiation treatment, it can dramatically lower your immune system. When this happens, your body is prone to pick up infections and other viruses that are floating around.
When cancer patient treatments are given large doses of vitamin A, their immune system has been reported to raise back to incredibly higher levels. So while these studies are showing very promising results, researchers are still working to find a way to reduce toxic levels of vitamin A while increasing the immune system at the same time with this vitamin.
3. Vitamin A can also be used to treat viral infections. When the body does not have a sufficient amount of vitamin A, it becomes susceptible to different illnesses, especially that of viral infections. If you are suffering from a virus then your best defense is to supplement with extra vitamin A. Be sure that it is in the form of beta-carotene which help reduces possible vitamin A toxic levels.
4. Vitamin A boosts immune cells. Vitamin A taken in large doses of beta-carotene can help increase the amount of infection fighting cells within your immune system. These results are especially beneficial to people that are suffering from dramatically reduced immune system levels, such as AIDS patients and cancer patients.
5. Vitamin A can be found in a variety of healthy foods. While it is acceptable to supplement your diet with vitamin A., your goal should be to try to eat as many foods that are rich in beta-carotene is possible.. Vegetables that are rich in beta-carotene include tomatoes, carrots, and cantaloupe. And do not forget your dark green leafy vegetables.
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